Richard Setterwall
Peter Dunkley
Dan Balica
Dan Balica is Pet food and Food & Nutrition senior analyst at Euromonitor International, conducting research Nordic and Eastern European markets. Before joining Euromonitor, Dan has worked as researcher for Babes Bolyai University and was guest researcher at KU Leuven in Belgium and Fulbright scholar at Michigan State University in the US. Dan holds a PhD in Sociology from Babes Bolyai University in Cluj.
Klaus Wagner
Matt Diffey
Matt Diffey is Head of Group Strategy & Transformation at Pet at Home. He works closely with the Pets at Home management team to develop and implement the Group’s strategy – which is centred on the vision ‘to be the best pet care business in the world.’ Matt also plays a leadership role in driving the Group’s M&A agenda, including the Group’s recent investment in Tailster, the UK’s leading dog walking and pet boarding service, and now represents Pets at Home on Tailster’s Board.
Prior to joining Pets at Home in 2016, Matt was a Case Team Leader at Bain & Company in London, where he worked primarily with consumer-oriented businesses to develop solutions to their most important strategic and organisational issues. He also spent a year in Bain’s Private Equity Group, supporting several of the world’s leading private equity funds on commercial due diligence.
He started his career in the social impact sector and is passionate about the role large businesses, such as Pets at Home, can play in being a force for good in broader society.
Matt grew up in the suburbs of Philadelphia, USA, and received a BA in Philosophy from Tufts University and an MBA from Duke University’s Fuqua School of Business.
Jamie Brennan
Peter Pitchard
Peter is an experienced retailer with over 30 years’ experience having worked for M&S, Sainsbury’s, Iceland, ASDA and Wilkinson Hardware Stores.
Peter is now Group CEO of Pets at Home Group PLC appointed in 2018. He has been with the retailer since 2011 initially as Commercial Director then COO & more recently Retail CEO.
Peter is a life-long pet parent and today is “dad” to Oscar and Leo two very cute but very mischievous cats.
Peter has refocused the strategy of the business to bring all its assets together and become “The Best Pet Care Business in the World” enabling pet parents to do their best for their beloved pet. Pets at Home wants to make being a pet parent, easy, convenient but above all rewarding.
The business has amazing assets - V.I.P. – The Very Important Pets Club, the award winning pet loyalty scheme launched in 2012 now with over 4.5 million members with 1 in 3 dogs and 1 in 4 cats, in the UK registered on the scheme. A truly seamless web and store operations allowing pet shoppers to shop with Pets at Home in any way they wish with 65% of all orders being chosen to be collected in store. The business recognizes the importance of educating and helping pet owners, running highly successful children pet workshops, puppy socialization classes, puppy training, dog agility and even dog birthday parties.
Pets at Home also runs the UK’s largest joint venture veterinary business under “Vets4Pets” as well as owning 4 specialist hospitals performing life changing surgery and treatments for pets.
In July 2019 Pets at Home extended on its services capability by becoming the lead investor in Tailster.com the UK’s leading digital dog walking and pet boarding business.
‘Today the business has 453 Pet Superstores, 440 Vet Practices, 316 Groom Room Salons and 4 Specialist Hospitals. Pets at Home is the UK’s leading Pet Care Business, with sales in excess of £950m’
Bruce Casalis